Last updated: September 6, 2026

Sisters'sLove LLP, operating as Sister’s Love, respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.sisterslove.biz or www.sisterslove.in, purchase our products, contact us, subscribe to communications, or otherwise interact with Sister’s Love.

This Privacy Policy explains our information practices. Where consent is required, we will request it separately; visiting our website does not, by itself, provide that consent.

1. Information We Collect

Depending on how you interact with Sister’s Love, we may collect the following categories of information:

Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact details.

Order Information

Products purchased, order number, transaction history, delivery preferences, discounts used, returns, refunds, and customer-service records.

Payment Information

Payments are processed by third-party payment providers. We may receive transaction confirmations and limited payment-related information, but we do not ordinarily receive or store complete payment-card details.

Device and Website Information

Your IP address, browser type, device type, operating system, approximate location, referring website, pages viewed, products viewed, items added to your cart, and interactions with our website.

Communications

Information you provide when contacting customer support, submitting a contact form, requesting a refund or replacement, participating in a survey, or communicating with us through email or social media.

Marketing Preferences

Your email-subscription preferences, advertising choices, cookie selections, and interactions with promotional messages.

Content You Provide

Reviews, testimonials, photographs, feedback, or other content you voluntarily submit to us.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications.

• Automatically through cookies and similar technologies when you use our website.

• From payment processors, delivery carriers, website-service providers, and other partners involved in completing your transaction.

• From advertising or analytics providers when those services are enabled and permitted by law.

• From publicly available sources or social-media platforms when you choose to interact with us through those services.

3. How We Use Your Information

We may use personal information to:

• Process payments and fulfil orders.

• Arrange shipping and provide delivery updates.

• Communicate about purchases, enquiries, refunds, replacements, or support requests.

• Maintain shopping carts and customer accounts.

• Detect, investigate, and prevent fraud, misuse, and security incidents.

• Improve our website, products, customer experience, and business operations.

• Understand website traffic and customer interaction.

• Send product news, offers, and promotional communications when permitted.

• Display relevant advertising when advertising tools are enabled and legally permitted.

• Maintain business, tax, accounting, and transaction records.

• Enforce our policies and protect our legal rights.

• Comply with applicable laws, regulations, court orders, and lawful government requests.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information because:

• It is necessary to provide products or services you requested.

• It is necessary to complete or administer a contract with you.

• You have provided consent.

• Where the applicable law recognises legitimate interests as a lawful basis, we may rely on those interests after considering your rights and interests.

• We must comply with a legal obligation.

• Processing is necessary to prevent fraud, protect safety, or establish and defend legal claims.

You may withdraw consent where processing is based on consent. Withdrawal will not affect processing already completed lawfully.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

• Operate essential website and checkout functions.

• Remember your cart and preferences.

• Keep the website secure.

• Understand how visitors use the website.

• Measure website and marketing performance.

• Personalise content or advertising where permitted.

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may be optional depending on your location.

You may also manage cookies through your browser, although blocking necessary cookies may affect website functionality.

6. Marketing Communications

If you subscribe to promotional emails, we may send information about new products, offers, recipes, events, and Sister’s Love updates.

You can unsubscribe at any time by using the link included in a marketing email or by contacting support@sisterslove.biz.

Even if you unsubscribe from marketing, we may continue sending essential messages relating to your orders, payments, deliveries, account, or customer-service requests.

7. Advertising and Analytics

We may use analytics and advertising providers to understand website activity, measure campaign performance, and reach audiences who may be interested in our products.

These providers may use cookies or similar technologies to collect device and website-activity information. Their processing is governed by their own privacy policies and your available consent or opt-out choices.

We do not sell personal information or share it for cross-context behavioural advertising. We do not use personal information for targeted advertising across unrelated websites or services.

8. How We Share Information

We may disclose personal information only as reasonably necessary to:

• Website hosting and e-commerce providers.

• Payment processors and financial-service providers.

• Shipping carriers and fulfilment partners.

• Email, customer-support, and communication providers.

• Analytics, security, fraud-prevention, and advertising providers.

• Accountants, insurers, auditors, lawyers, and professional advisers.

• Government agencies, regulators, courts, or law-enforcement authorities when legally required.

• A buyer, successor, or adviser involved in a merger, restructuring, financing, or sale of all or part of our business.

Service providers are permitted to receive only the information reasonably necessary to perform their services and must handle it according to their contractual and legal obligations.

9. International Data Transfers

Because Sister’s Love serves customers internationally and works with service providers in different countries, personal information may be processed outside the country where you live.

Privacy laws in another country may differ from those in your location. Where required, we use appropriate contractual, organisational, or legal safeguards for international transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• Whether an order or customer relationship remains active.

• Customer-service and warranty requirements.

• Tax, accounting, regulatory, and legal obligations.

• Fraud prevention and website security.

• The need to establish, exercise, or defend legal claims.

• Your consent and marketing preferences.

When personal information is no longer needed for the purposes described above or for applicable legal requirements, we delete it, securely dispose of it or irreversibly anonymise it. We may retain a minimal record of marketing opt-outs so that we can continue to honour those choices.

11. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or storage system can be guaranteed to be completely secure. Customers should protect their passwords and contact us if they suspect unauthorised activity involving their account or order.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Know whether we process your personal information.

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of eligible personal information.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing.

• Request a portable copy of eligible information.

• Opt out of marketing communications.

• Opt out of certain targeted advertising or data sharing.

• Submit a privacy grievance or complaint.

• Appeal a decision relating to a privacy request where applicable.

• Nominate another person to exercise certain rights where permitted by law.

To submit a request, email support@sisterslove.biz with the subject line Privacy Request.

We may need to verify your identity before completing a request. We will respond according to applicable law and will explain if a request cannot be fulfilled.

You will not be discriminated against for exercising an applicable privacy right.

13. California Privacy Notice

California residents may have additional rights under applicable California privacy law, including rights to know, access, correct, or delete eligible personal information and to opt out of certain sales, sharing, or targeted advertising.

Sister’s Love does not sell personal information for money. If our use of advertising technology is considered “sharing” under California law, eligible residents may submit an opt-out request through available cookie controls or by emailing support@sisterslove.biz.

These rights apply only where Sister’s Love and the requested information fall within the scope of applicable California law.

14. Children’s Privacy

Our Our website’s purchasing, account and marketing features are intended for adults. We do not knowingly collect personal information from children except where permitted by applicable law and with any required parental or guardian consent.

If you believe a child has provided personal information through our website, contact support@sisterslove.biz so we can investigate and take appropriate action, including deletion where required.

15. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, or services.

Sister’s Love does not control and is not responsible for the content, security, or privacy practices of these third parties. Please review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We will publish updates on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice and obtain consent before using personal information for a new purpose.

17. Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, contact:

Sisters'sLove LLP
Email:support@sisterslove.biz
Website:www.sisterslove.biz