Last updated: September 6, 2026

Thank you for choosing Sister’s Love. We carefully prepare and pack every order so that our products reach you sealed, secure, and ready to enjoy.

1. Shipping Availability

Sister’s Love ships internationally, subject to carrier, product, and destination availability. The United States and India are among our primary markets.

Enter your delivery address during checkout to confirm whether shipping is currently available to your location. Available shipping options and charges will be displayed before you complete payment.

2. Order Processing

Orders are processed on business days, excluding public holidays.

The estimated processing and delivery information will be displayed during checkout or included in your order confirmation. Processing may take longer during festivals, promotional events, product launches, or periods of high demand.

You will receive tracking information when it is available for your selected delivery service.

3. Delivery Estimates

Delivery dates displayed during checkout are estimates and cannot be guaranteed.

Delivery may be affected by:

• Shipping-carrier delays.

• Customs inspections or clearance.

• Public holidays.

• Weather conditions.

• Remote delivery locations.

• Incorrect or incomplete addresses.

• Circumstances outside our reasonable control.

Sister’s If delivery is delayed, please contact us so we can investigate and assist. Delays outside our control do not remove your rights or our obligations under applicable law.

4. International Orders

International orders may be subject to customs inspections, import duties, taxes, or fees imposed by the destination country.

Unless expressly included during checkout, these charges are the customer’s responsibility. Sister’s Love cannot predict or control charges imposed by customs authorities.

Please contact us before ordering if you are unsure about destination-country restrictions. If customs holds or refuses a shipment, we will review the circumstances and assist with an appropriate resolution. We remain responsible for our own fulfilment errors and inaccurate or incomplete shipping documentation. Customs review does not remove your rights under applicable law.

5. Delivery Information

Customers must provide a complete and accurate shipping address, postal code, email address, and telephone number.

If you notice an error after placing an order, please contact us immediately. We will try to correct the information if processing or dispatch has not begun, but changes cannot be guaranteed.

Sister’s Love is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer. Additional shipping charges may apply if an undeliverable package must be sent again.

6. Tracking Your Order

We will provide tracking information when available for your selected delivery service.

If tracking shows delivery but you cannot locate your order, please check with household members, neighbours or building reception where appropriate, and contact support@sisterslove.biz.

We will investigate with the carrier. A delivery scan does not, by itself, remove your rights if the order was not delivered correctly.

7. Food-Product Returns

To the extent permitted by applicable law, we do not accept change-of-mind returns of food products, including where a customer no longer wants a product or dislikes its flavour or texture.

This does not affect your rights if a product is defective, unsafe, damaged, incorrect or not as described. Opening or preparing a product does not, by itself, prevent you from reporting a defect or receiving a remedy available under applicable law.

Please contact us before returning any product. Do not consume food from compromised packaging or food you suspect is unsafe.

8. Damaged, Compromised or Incorrect Products

Please do not consume a product if:

• The pouch is punctured, torn, leaking, swollen, or unsealed.

• Moisture appears to have entered the pouch.

• The product is visibly damaged or unsuitable for preparation.

• Please also contact us if you receive an incorrect product or an item is missing from your order.

Please contact us promptly at support@sisterslove.biz or through our Contact Us page.

Please provide your order number, a description of the issue and, where reasonably available, photographs of the shipping box, affected product, packaging, batch details and Best Before date. If you cannot provide photographs, contact us so we can discuss other ways to assess the issue.

Where safe and practical, retain the affected product and packaging while we assess your request. Do not return potentially unsafe food unless we provide instructions.

9. Lost Packages

If your order has not arrived within its estimated delivery period, contact support@sisterslove.biz with your order number and any tracking information.

You do not need to obtain confirmation of loss from the carrier before contacting us. We will investigate and provide a refund, replacement or other resolution as required by applicable law.

10. Refunds and Replacements

For eligible claims, we will provide a refund, replacement or other remedy in accordance with applicable law. Store credit will be offered only with your agreement and will not replace a monetary refund to which you are entitled.

Approved refunds will be issued to the original payment method within 5-7 business days, or sooner where required by law. Your payment provider may take additional time to display the credit.

Shipping charges and other amounts will be refunded where required by law. We will explain the amounts included in your refund. Charges paid directly to customs authorities or other third parties may require a separate refund request to those organisations..

11. Claims That May Not Qualify

We assess each claim individually, including whether improper preparation, storage, handling or an incorrect delivery address caused the reported issue.

Opening a product, the passage of its Best Before date, or customs refusal does not automatically disqualify a claim. We will consider the circumstances and any defect or error present when the product was supplied.

Nothing in this policy limits your rights or remedies under applicable consumer law.

12. Contact Us

For questions about shipping, damaged products, incorrect orders, replacements, or refunds, please contact:

Sisters'sLove LLP
Email: support@sisterslove.biz
Website: www.sisterslove.biz