Last updated: September 6, 2026

Thank you for choosing Sister’s Love. We carefully prepare and pack every order so that our products reach you sealed, secure, and ready to enjoy.

1. Shipping Availability

Sister’s Love ships internationally, subject to carrier, product, and destination availability. The United States and India are among our primary markets.

Enter your delivery address during checkout to confirm whether shipping is currently available to your location. Available shipping options and charges will be displayed before you complete payment.

2. Order Processing

Orders are processed on business days, excluding public holidays.

The estimated processing and delivery information will be displayed during checkout or included in your order confirmation. Processing may take longer during festivals, promotional events, product launches, or periods of high demand.

You will receive tracking information when it is available for your selected delivery service.

3. Delivery Estimates

Delivery dates displayed during checkout are estimates and cannot be guaranteed.

Delivery may be affected by:

• Shipping-carrier delays.

• Customs inspections or clearance.

• Public holidays.

• Weather conditions.

• Remote delivery locations.

• Incorrect or incomplete addresses.

• Circumstances outside our reasonable control.

Sister’s Love is not responsible for delays caused by carriers, customs authorities, or events outside our control. However, our team will assist when reasonably possible.

4. International Orders

International orders may be subject to customs inspections, import duties, taxes, or fees imposed by the destination country.

Unless expressly included during checkout, these charges are the customer’s responsibility. Sister’s Love cannot predict or control charges imposed by customs authorities.

Customers are responsible for confirming that the products they order can legally be imported into their destination country. Packages held for customs review are not considered lost while the review remains in progress.

5. Delivery Information

Customers must provide a complete and accurate shipping address, postal code, email address, and telephone number.

If you notice an error after placing an order, please contact us immediately. We will try to correct the information if processing or dispatch has not begun, but changes cannot be guaranteed.

Sister’s Love is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer. Additional shipping charges may apply if an undeliverable package must be sent again.

6. Tracking Your Order

When tracking is available, customers are responsible for monitoring the shipment and following any instructions provided by the carrier.

An order may be considered delivered once the carrier records delivery at the address provided during checkout.

If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbours, Ring Cameras, reception areas, building management, and the shipping carrier before contacting us.

7. Food-Product Returns

For food-safety and hygiene reasons, we cannot accept returns simply because a customer changes their mind, no longer wants a product, or dislikes its flavour or texture.

We cannot accept products that have been opened, prepared, partially consumed, stored incorrectly, or returned without prior approval.

This policy does not affect your rights if a product arrives damaged, compromised, incorrect, or otherwise qualifies for a remedy under applicable law.

8. Damaged, Compromised or Incorrect Products

Please do not consume a product if:

• The pouch is punctured, torn, leaking, swollen, or unsealed.

• Moisture appears to have entered the pouch.

• The product is visibly damaged or unsuitable for preparation.

• You received the wrong product.

• An ordered item is missing from your package.

Please contact us promptly at support@sisterslove.biz or through our Contact Us page.

Include the following information:

• Your name and order number.

• A description of the issue.

• Clear photographs of the shipping box.

• Clear photographs of the affected product and packaging.

• A photograph showing the product name, batch details, and Best Before date, when available.

Please retain the affected product and its original packaging until our team has reviewed your request.

9. Lost Packages

If your package does not arrive within its estimated delivery period, please review the tracking information and contact the shipping carrier first.

If the carrier confirms that the package is lost, or its status remains unresolved, contact us with your order number and tracking details. We will review the shipment and advise you of the available resolution.

10. Refunds and Replacements

After reviewing an eligible claim, Sister’s Love may provide an appropriate resolution, including:

• Replacement of the affected product.

• Store credit.

• A partial refund.

• A full refund for the affected product.

The resolution will depend on the circumstances, the condition of the product, the information provided, product availability, and applicable consumer law.

Approved refunds will be returned to the original payment method. Your bank or payment provider may require additional time to display the refund after it has been processed.

Original shipping fees, customs duties, taxes, and third-party charges may not be refundable unless required by law or included in the approved resolution.

11. Claims That May Not Qualify

A refund or replacement may not be available when:

• The product was prepared or stored incorrectly.

• The product was consumed after its Best Before date.

• The customer changed their mind.

• The customer disliked the flavour or texture.

• The delivery address supplied by the customer was incorrect or incomplete.

• Customs authorities refused entry because of destination-country restrictions.

• The reported issue cannot reasonably be verified.

• The product was consumed despite visibly damaged or compromised packaging.

Every request will be reviewed fairly and in accordance with applicable consumer law.

12. Contact Us

For questions about shipping, damaged products, incorrect orders, replacements, or refunds, please contact:

Sisters'sLove LLP
Email:support@sisterslove.biz
Website:www.sisterslove.biz