Terms & Conditions.
Last updated: September 6, 2026
Welcome to Sister’s Love. This website is operated by Sisters'sLove LLP. Throughout these Terms, “Sister’s Love,” “we,” “us,” and “our” refer to Sisters'sLove LLP.
These Terms and Conditions govern your access to www.sisterslove.biz, your use of our website, and purchases made through it. By accessing our website or placing an order, you agree to these Terms.
1. Our Products
Sister’s Love offers shelf-stable, freeze-dried foods inspired by traditional Maharashtrian and Malvani home cooking.
We take reasonable care to describe and display our products accurately. Because food is prepared in batches and contains natural ingredients, its colour, appearance, flavour, consistency, and texture may vary slightly.
Serving bowls, garnishes, utensils, and accompaniments shown in product photographs are for presentation purposes unless specifically included in the product description.
2. Preparation and Storage
Customers must follow the preparation and storage instructions printed on the product packaging.
Use only clean, potable water when preparing our products. Do not consume a product if its pouch is torn, leaking, swollen, unsealed, or otherwise compromised.
Unopened products should be stored in a cool, dry place away from moisture, heat, and direct sunlight. Please check the Best Before date printed on the packaging. Once opened or prepared, follow the storage and consumption guidance provided on the label.
Sister’s Love is not responsible for issues resulting from improper preparation, unsuitable storage, unsafe water, damaged packaging that was ignored, or consumption after the stated Best Before date.
3. Ingredients and Allergens
Complete ingredient information and applicable allergen declarations are provided on our product pages and packaging.
Allergens vary between recipes. Products may contain or come into contact with milk, nuts, peanuts, wheat, gluten, soy, mustard, sesame, or other allergens.
Customers with food allergies, intolerances, or special dietary requirements should carefully read the product label before purchasing or consuming any product. Please contact us before ordering if you require additional information.
4. Product Availability
All products are subject to availability. Adding a product to your cart does not reserve it.
We may limit product quantities, discontinue products, or refuse an order because of unavailable stock, incorrect pricing, payment concerns, delivery restrictions, suspected fraud, or other reasonable circumstances.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
5. Prices and Payments
Product prices are currently displayed in United States dollars (USD) unless otherwise stated.
Applicable taxes, delivery charges, discounts, and the final payable amount will be displayed during checkout.
For international orders, your bank or payment provider may apply currency-conversion charges or other transaction fees. These charges are determined by the provider and are not controlled by Sister’s Love.
We may correct accidental pricing or product-information errors. If an error affects an order already placed, we will contact you before fulfilling it or cancel and refund the affected order.
Payments are processed through secure third-party payment providers. We do not control any additional terms or fees imposed by those providers.
6. International Orders
Sister’s Love may accept orders from customers worldwide, with the United States and India among our primary markets. Available destinations will be shown at checkout.
International delivery may be subject to customs inspections, import restrictions, duties, taxes, or other charges imposed by the destination country.
Unless expressly included during checkout, customers are responsible for applicable customs duties, import taxes, and local charges. Customers are also responsible for confirming that the products they order may legally be imported into their country.
We cannot guarantee customs-clearance timelines or accept responsibility for delays caused by customs authorities, border agencies, or local carriers.
7. Order Information
Customers are responsible for providing accurate billing, contact, and delivery information.
Please review your cart, email address, telephone number, postal code, and complete shipping address before submitting an order.
Contact us promptly if you discover an error. We will try to assist, but we cannot guarantee that information can be changed after processing or dispatch has begun.
8. Shipping, Returns and Refunds
Shipping options, available destinations, and applicable charges will be presented during checkout.
Delivery dates are estimates and may be affected by carriers, customs processing, weather, public holidays, remote locations, or circumstances outside our reasonable control.
Our Shipping, Returns & Refund Policy, provided below, forms part of these Terms.
9. Promotions and Discount Codes
Discount codes and promotional offers are subject to their stated conditions and validity periods.
Unless otherwise specified, offers cannot be combined, exchanged for cash, applied to earlier purchases, or transferred to another customer.
We may modify or withdraw a promotion where permitted by law.
10. Acceptable Website Use
You agree not to:
Use the website for unlawful or fraudulent activity.
Provide false or misleading information.
Attempt to gain unauthorised access to the website or another customer’s information.
Interfere with the website’s security or operation.
Introduce malicious code, viruses, or harmful technology.
Copy or commercially exploit website content without permission.
We may restrict access, reject transactions, or take appropriate action when we reasonably believe our website or services are being misused.
11. Intellectual Property
The Sister’s Love name, logo, packaging, artwork, photographs, illustrations, recipes, written content, and website design are owned by or licensed to Sisters'sLove LLP.
They may not be copied, reproduced, modified, distributed, published, or used commercially without prior written permission.
Purchasing a Sister’s Love product does not transfer any intellectual-property rights to the customer.
12. Third-Party Services
Our website may use or link to payment providers, delivery carriers, social-media platforms, and other third-party services.
These third parties operate independently and may have their own terms and privacy policies. Sister’s Love is not responsible for their independent content, availability, or practices.
13. Limitation of Liability
Nothing in these Terms limits any legal rights or remedies that cannot be excluded under applicable law.
To the extent permitted by law, Sister’s Love will not be liable for indirect, incidental, or consequential losses resulting from use of our website or products.
Where our liability may lawfully be limited, our total liability relating to an order will not exceed the amount paid for the specific product giving rise to the claim.
14. Governing Law
These Terms are governed by the laws of India.
Nothing in these Terms restricts any mandatory consumer rights available under the laws applicable to the customer.
15. Changes to These Terms
We may update these Terms to reflect changes to our products, services, operations, or legal obligations.
The latest version will be published on this page with its updated date. Changes will apply from the date of publication and will not unfairly remove rights associated with an order already accepted.
16. Contact Us
If you have questions about these Terms, please contact:
Sisters'sLove LLP
Email:support@sisterslove.biz
Website:www.sisterslove.biz
Shipping, Returns & Refund Policy
Last updated: September 6, 2026
Thank you for choosing Sister’s Love. We carefully prepare and pack every order so our products reach you sealed, secure, and ready to enjoy.
This policy explains how Sister’s Love handles shipping, delivery issues, returns, replacements, and refunds.
1. Shipping Availability
Sister’s Love may ship to customers worldwide, subject to product, carrier, and destination availability.
The United States and India are among our primary markets. Enter your delivery address during checkout to confirm whether shipping is currently available to your location.
Shipping options and applicable charges will be displayed before you complete payment.
2. Order Processing
Orders are processed on business days, excluding public holidays.
The applicable processing and estimated delivery information will be displayed during checkout or communicated in your order confirmation.
During festivals, promotional events, product launches, or periods of high demand, processing may take longer than usual.
3. Delivery Estimates
Any delivery date shown at checkout is an estimate and not a guaranteed arrival date.
Delivery may be affected by:
Carrier delays.
Customs inspections or clearance.
Public holidays.
Weather conditions.
Remote delivery locations.
Incorrect or incomplete addresses.
Circumstances outside our reasonable control.
We will provide tracking information when tracking is available for the selected shipping service.
4. International Shipping
International orders may be subject to customs inspections, duties, import taxes, or fees imposed by the destination country.
Unless expressly included during checkout, these charges are the customer’s responsibility. Sister’s Love cannot predict or control the amount charged by customs authorities.
Customers are responsible for confirming that the products they order can legally be imported into and delivered within their country.
Orders delayed by customs are not considered lost while they remain under customs review.
5. Delivery Address
Customers must provide a complete and accurate shipping address, postal code, email address, and contact number.
Please contact us promptly if you notice an error. We will try to correct the information if the order has not been processed or dispatched, but changes cannot be guaranteed.
Sister’s Love is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer. Additional shipping charges may apply if an undeliverable order must be sent again.
6. Tracking and Delivery
When tracking is available, customers are responsible for monitoring the shipment and following any delivery instructions provided by the carrier.
An order may be considered delivered when the carrier records delivery at the address supplied during checkout.
If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbours, reception areas, building management, and the carrier before contacting us.
7. Food-Product Returns
For food-safety and hygiene reasons, we cannot accept returns simply because a customer changes their mind, dislikes the flavour, or no longer wants the product.
We cannot accept products that have been opened, prepared, partially consumed, stored incorrectly, or returned without prior approval.
This policy does not affect your rights when a product arrives damaged, compromised, incorrect, or otherwise qualifies for a remedy under applicable law.
8. Damaged, Compromised or Incorrect Products
Please do not consume a product if:
The pouch is punctured, torn, leaking, swollen, or unsealed.
Moisture appears to have entered the pouch.
The product is visibly damaged or unsuitable for preparation.
You received a product or incorrect product.
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8. Damaged, Compromised or Incorrect Products
Please do not consume a product if:
The pouch is punctured, torn, leaking, swollen, or unsealed.
Moisture appears to have entered the pouch.
The product is visibly damaged or unsuitable for preparation.
You received the wrong product.
An ordered item is missing from your package.
Contact us promptly at support@sisterslove.biz or through our Contact Us page.
Please include:
Your name and order number.
A description of the issue.
Clear photographs of the shipping box.
Clear photographs of the affected product and packaging.
A photograph showing the product name, batch details, and Best Before date, where available.
Please retain the affected product and its original packaging until our team has reviewed your request.
9. Lost Packages
If your package has not arrived within the delivery estimate, first review its tracking status and contact the shipping carrier.
If the carrier confirms that the package is lost, or tracking remains unresolved, contact us with your order number and tracking information. We will review the shipment with the carrier and advise you of the available resolution.
10. Refunds and Replacements
After reviewing an eligible claim, Sister’s Love may offer:
A replacement for the affected product.
Store credit.
A partial refund.
A full refund for the affected product.
The appropriate resolution will depend on the circumstances, product condition, available evidence, and applicable consumer law.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund after it has been processed.
Original shipping fees, customs duties, taxes, and third-party charges may be non-refundable unless required by law or included in the approved resolution.
11. Claims That May Not Qualify
A refund or replacement may not be available when:
The product was prepared or stored incorrectly.
The Best Before date passed after delivery.
The customer no longer wants the product.
The customer dislikes the flavour or texture.
The delivery address provided was incorrect or incomplete.
Customs authorities refused entry because of destination-country restrictions.
The reported issue cannot reasonably be verified.
The product was consumed despite visibly compromised packaging.
Each request will be reviewed fairly and in accordance with applicable consumer law.
12. Contact Us
For assistance with shipping, damaged products, incorrect orders, or refund requests,, please contact:
Sisters'sLove LLP
Email:support@sisterslove.biz
Website:www.sisterslove.biz/www.sisterslove.in